I am complaining since March 05, 2008 to their customer support number 1236.

1. Customer relation officers note the complaint and said, “we will pass your complaint to our technical team and they will contact you” but no one has contacted us till to date

2. Call transferred to technical department and they always suggest changing proffered and alternate DNS server addresses, and when they know that, by changing DNS server addresses the problem is still there they said, “Our team will visit your premises and solve the problem” but no one has visited till to date and the problem is still there.

My connection is 2MB (2048 kbps) but the speed which I am receiving is between 300 – 500 kbps. Also I am unable to download any thing from the internet even though most of the time I am unable to receive my emails with attachments.

I am also unable to complain on 18, by pressing automatic method it says that the number is incorrect and by pressing operator there was a long hold and after 20 or 30 minutes line dropped.

I think they will never resolve my issues.